Terms And Conditions
Credit Cards:
We accept payment by Visa, MasterCard, and American Express.
Shipments:
Votivo currently ships to addresses within the United States (lower 48 contiguous
states)
Returns:
All refused orders are subject to 15% restocking fee and charged freight. Most
carriers make 3 attempts to deliver orders before returning to sender. These
orders are considered refused. No return of merchandise will be accepted and no
credit issued without authorization by our customer service department. No
returns will be accepted if merchandise has price tickets or store labels
attached. All returns are subject to a 15% restocking fee. All claims must be
made within 10 days after receipt of the shipped goods. To avoid damage, we ask
that you wrap all returns securely before shipping them back to us. Please
enclose the packing slip you received with your shipment. Votivo is not
responsible for shipping charges on any returns.
We value your patronage and are truly committed to your satisfaction. Please
contact our Customer Service Department with questions regarding our policy to
exchange or return an item.
Items should be returned within 30 days of receipt and received back in original
condition for a refund.
A copy of the packing slip and return authorization number is needed for all
returns.
If incorrect items received please call customer service. We will be glad to
help you with the return or exchange. For orders that are incomplete or damaged,
we will replace the item with no additional shipping charges.
On credit card replacements or exchanges, the original web order will be
credited and the replacement or exchange will be recharged.
We are sorry we cannot accept returns for products purchased in retail
locations.
Call: 1-877-473-3653 (Monday through Friday 8:00 am to 5:00pm EST)
Fax: 1-864-948-9155
Email: customer-service@Votivogifts.com
Write: Votivo, LLC.
Website Return Department
951 South Pine Street
Spartanburg, SC 29302
Prices, Terms, & Conditions:
Current prices, terms and conditions are subject to change without notice. All
orders are subject to approval at Votivo, LLC's Corporate Office in South
Carolina.
Product Warnings:
All fragranced products are not for consumption. Keep products out of reach of children. Never leave burning candles unattended. Keep candles away from children and combustible material. Burn candles only in appropriate containers.